Am having to change my opinion of Hertz....In the past have used Hertz (in the US) and sworn never to use them again, but the Hertz at Basel Airport (Swiss side) was amazingly good.Lady that served me (Julia) was polite, courteous and helpful.Maybe it is a purely Swiss thing- or that Julia is the rarity- but credit to Hertz for employing her.Went out of her way to arrange a car when there were none- and speedily too. Sorted out major issues with my prepaid voucher.Hoping this was not the exception to the usual Hertz service I have had ('could not care less and will try and obstruct/delay you if they can).Anyway, purely because of Julia, a 5 * star rating is here to stay!
Awful customer service. Person at the counter was rude and made comments about my driving licence and credit card. Same person insinuated that they will charge for fuel despite the fact that I filled it up fully less than 10km from the airport.
I ordered BMW 1 / Mercedes A class + GPS and got Volvo V40 with basic equipment without GPS instead.
Hertz Swiss side est la france Location de voiture située à Saint-Louis, Haut-Rhin. Hertz Swiss side est situé à 68300 Saint-Louis, France.
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